Refund policy

At AlpineNest, we want customers to feel confident when shopping with us. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds for purchases made through AlpineNest.store.

1. 30-Day Return Policy

We offer eligible customers a 30-day free return period.

You may request a return within 30 days of receiving your order. Return requests submitted after this period may not be eligible for acceptance.

To qualify for a return, the product should generally:

Be returned within the applicable 30-day period;
Be in substantially the same condition in which it was received;
Include the original components and accessories supplied with the product, where applicable; and
Be accompanied by sufficient proof of purchase or order information.

Please do not send a product back before contacting our customer support team and receiving applicable return instructions.

2. Starting a Return

To request a return, contact:

Email: support@AlpineNest.store

Please provide:

Your order number;
The email address associated with your order;
The product you wish to return; and
The reason for the return.

If the return relates to a damaged, defective, incorrect, or incomplete product, photographs may be requested so that we can evaluate the issue.

Once your request has been reviewed, we will provide appropriate return instructions.

3. Free Returns

Eligible returns submitted within our 30-day return period are offered free of return shipping charges in accordance with the return instructions provided by AlpineNest.

Customers should use the authorized return method provided by our customer support team where applicable. Unauthorized shipping expenses may not be reimbursed.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from the item ordered, contact us as soon as reasonably possible at support@AlpineNest.store.

Please include your order details and, where possible, clear photographs showing the issue.

After reviewing the request, we may provide an appropriate solution, which may include a replacement, return, or refund depending on the circumstances.

5. Refunds

After an eligible returned item has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

6. Order Cancellations and Changes

If you need to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing, fulfillment, or shipment.

If an order can no longer be cancelled, you may request a return after receiving it, subject to this policy.

7. Exchanges

If you wish to obtain a different product, size, model, or variation, please contact our customer support team. Depending on product availability and the circumstances, we may recommend returning the original item and placing a new order.

8. Exceptions

Certain products may not qualify for return where returning them would be inappropriate for health, hygiene, safety, legal, or other legitimate reasons, subject to applicable consumer protection laws.

Any applicable product-specific restrictions will be communicated where relevant.

Nothing in this policy is intended to limit rights that cannot lawfully be excluded under applicable consumer protection legislation.