Terms of service

These Terms of Service govern your access to and use of AlpineNest.store and purchases made through our online store.

Throughout these Terms, “AlpineNest,” “we,” “us,” and “our” refer to AlpineNest, as applicable. By accessing our website, using our services, or placing an order, you agree to these Terms of Service and any additional policies referenced herein.

1. Online Store Terms

By using this website, you represent that you have the legal capacity required under the laws applicable to you to enter into transactions through our store.

You may not use our website, products, or services for unlawful or unauthorized purposes.

You must not attempt to introduce malicious software, interfere with website functionality, circumvent security measures, or otherwise misuse our services.

2. Product Information

We make reasonable efforts to present product descriptions, specifications, photographs, dimensions, and other information accurately.

However, colors and visual appearance may vary depending on lighting, photography, screen settings, manufacturing variations, and other factors.

We may correct errors, inaccuracies, or omissions in product information when identified.

3. Prices

Product prices are displayed on our website and may change from time to time without prior notice, except where prohibited by applicable law.

The price applicable to an order is generally the price displayed when the order is placed, subject to correction of obvious errors where legally permitted.

Any applicable taxes, duties, or other charges will be handled as indicated during checkout or under applicable law.

4. Orders

Submitting an order does not necessarily guarantee acceptance.

We reserve the right, where legally permitted, to refuse, limit, or cancel an order for legitimate reasons, including suspected fraud, inaccurate information, payment issues, product availability, or obvious pricing errors.

If payment has already been collected for an order that we subsequently cancel, an appropriate refund will be issued.

5. Billing and Account Information

You agree to provide current, complete, and accurate information when placing an order.

You are responsible for ensuring that shipping, billing, contact, and payment information is correct.

AlpineNest is not responsible for delays resulting from inaccurate information supplied by a customer to the extent permitted by applicable law.

6. Shipping

AlpineNest currently offers free worldwide shipping.

Our estimated delivery timeframe is generally 7–10 days.

Delivery estimates are not guarantees. Delays may occur due to customs procedures, carrier operations, weather, local delivery conditions, high-volume periods, or circumstances outside our reasonable control.

Additional details are available in our Shipping Policy.

7. Returns and Refunds

Eligible purchases may be returned within 30 days of delivery under our Return & Refund Policy.

We currently provide free returns for eligible return requests handled according to our authorized return procedure.

Please review the Return & Refund Policy before initiating a return.

8. Intellectual Property

Unless otherwise stated, content appearing on AlpineNest.store, including original website copy, graphics, logos, design elements, and other proprietary materials, is owned by or licensed to AlpineNest and is protected to the extent provided by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or republish protected content without authorization except where permitted by law.

9. Third-Party Services

Our website may use third-party providers for services such as payment processing, hosting, analytics, fulfillment, or delivery.

Your interaction with third-party services may also be subject to their respective terms and policies.

10. Prohibited Uses

You may not use our website:

For unlawful activities;
To violate applicable laws or regulations;
To infringe intellectual property rights;
To transmit malicious code;
To attempt unauthorized access to systems or accounts;
To collect information unlawfully;
To interfere with website security or operation; or
To engage in fraudulent or abusive activity.

11. Disclaimer

We aim to maintain accurate and reliable website information. However, except for warranties or rights that cannot lawfully be excluded, the website and its content are provided subject to applicable legal limitations and availability.

Nothing in these Terms excludes mandatory consumer rights.

12. Limitation of Liability

To the maximum extent permitted by applicable law, AlpineNest will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited or excluded.

Nothing in these Terms limits liability that cannot legally be limited.

13. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, business practices, or legal obligations.

The version published on this website will apply from its stated effective date, subject to applicable law.

14. Governing Law

These Terms are governed by the laws applicable to AlpineNest's operations in Quebec, Canada, without limiting any mandatory consumer protection rights that may apply based on a customer's jurisdiction.